Purchase at a travel agency overseas
- Purchase at an overseas JR-designated sales office or agency
Before you come to Japan
STEP1Buy at JR designated sales office or agents
Buy your Exchange Order for the JAPAN RAIL PASS at one of the following sales offices or agents before coming to Japan. JTB Corp, Nippon Travel Agency, KINTETSU INTERNATIONAL, Tobu Top Tours, Japan Airlines, ANA Sales Americas(Los Angeles)※1, JALPAK, and their associated agencies.
※1 In this case, you must book an ANA Group flight.
The clerk at the location where you purchase your Exchange Order will explain the eligibility requirements for the JAPAN RAIL PASS. Be sure that you understand these requirements before purchasing an Exchange Order.
In the event that you are unable to receive a PASS because you fail to meet the eligibility requirements, the JR Group is not liable for any charges or fees associated with your use of JR lines while in Japan.
●If you are unable to receive a PASS, you can return your Exchange Order to the overseas travel agency from which you purchased it for a refund.（※Fees apply.）
●If you have any questions about the Exchange Order, please inquire directly at the travel office where you made the purchase.
■Information about JR-designated sales offices and agents overseas
Central & South America
※ Some sales offices and agents may be closed over the year end/New Year holiday period. Addresses and contact details of sales offices and agents are subject to change or discontinuation without notice.
After you arrive in Japan
STEP2Turn in your Exchange Order to receive a JAPAN RAIL PASS
Present your Exchange Order and obtain your JAPAN RAIL PASS after you arrive in Japan.
You have to turn in your Exchange Order (with your passport) to receive your JAPAN RAIL PASS at a JAPAN RAIL PASS exchange office in a major JR station.
●You cannot use an Exchange Order when you travel on JR lines. Turn in your Exchange Order and obtain your JAPAN RAIL PASS at one of the JAPAN RAIL PASS exchange offices.
*Please pay attention to the business hours and non-working days of the exchange locations.
*The type of PASS stated on the Exchange Order cannot be changed.
*If you are unable to present the Exchange Order due to loss or theft, a PASS cannot be issued.
*The Exchange Order cannot be exchanged for a PASS if the eligibility requirements are not met.
- ●Your Exchange Order must be turned in for a JAPAN RAIL PASS within three months of the date the Order was issued. However, the exchange can be made from one month before the date of use. (for example, an Exchange Order issued on April 15 would have to be turned in by July 14. If the use date is May 30, the exchange can be made from April 30.)
※It may take time to turn in your Exchange Order and receive a JAPAN RAIL PASS if the service counter is busy. Please ensure you leave enough time when you visit the exchange office.
- ●You cannot use an Exchange Order when you travel on JR lines. Turn in your Exchange Order and obtain your JAPAN RAIL PASS at one of the JAPAN RAIL PASS exchange offices.
POINTAfter exchanging for your JAPAN RAIL PASS, you can book and issue a reserved seat ticket using the reserved seat ticket machine. See here for details.