Pick-up locations/Exchange locations

Note: Some Travel Service Centers are closed during the year-end/New Year holiday period. Additionally, the pick-up/exchange locations and service hours may be changed or closed without notice (as of March 2023).

Click to open a map of the exchange locations on the English site
Station Pick-up and exchange locations Service Hours Pick-up tickets purchased online Exchanging your Exchange Order for a PASS
Mon- Fri Sat, Sun
& Hols
JR Ticket Counter 10:00-18:00
JR Ticket Counter 9:00-17:00
JR Ticket Counter 9:30-17:30
JR Information Desk 8:30-19:00
JR Information Desk 8:30-19:00
JR Ticket Counter for rail pass 10:00-12:30, 13:30-18:00
JR Ticket Counter 9:00-19:00
JR EAST Travel Service Center Business Hours
(Click Here)
JR EAST Travel Service Center Business Hours
(Click Here)
JR EAST Travel Service Center Business Hours
(Click Here)
JR EAST Travel Service Center Business Hours
(Click Here)
JR EAST Travel Service Center Business Hours
(Click Here)
JR EAST Travel Service Center Business Hours
(Click Here)
JR EAST Travel Service Center Business Hours
(Click Here)
JR EAST Travel Service Center Business Hours
(Click Here)
JR EAST Travel Service Center Business Hours
(Click Here)
JR EAST Travel Service Center Business Hours
(Click Here)
Ticket Office 6:30-8:30, 18:00-21:45
NARITA INTERNATIONAL AIRPORT TERMINAL1 TRAVEL CENTER 9:00-18:00
JR EAST Travel Service Center Business Hours
(Click Here)
Ticket Office 6:30-8:30, 20:00-21:45
JR EAST Travel Service Center Business Hours
(Click Here)
Funabashi JR EAST Travel Service Center Business Hours
(Click Here)
JAPAN RAIL CAFE 8:00-16:00
JR EAST Travel Service Center Business Hours
(Click Here)
JR-CENTRAL Ticket Office (Yaesu Central) 7:30-20:30 ×
JR-CENTRAL Ticket Office (Yaesu North) 9:00-19:00 ×
JR Tokai Tours Tokyo Office 10:00-19:00
JR EAST Travel Service Center Business Hours
(Click Here)
JR EAST Travel Service Center (New South Gate) Business Hours
(Click Here)
JR EAST Travel Service Center (East Gate) Business Hours
(Click Here)
JR EAST Travel Service Center Business Hours
(Click Here)
JR EAST Travel Service Center Business Hours
(Click Here)
JR EAST Travel Service Center Business Hours
(Click Here)
JR-CENTRAL Ticket Office 9:00-19:00 ×
JR EAST Travel Service Center
(Tokyo Monorail 2F Ticket Gate/Arrival lobby)
Business Hours
(Click Here)
Tourist Information Center at Haneda Airport Terminal 2 (Welcome Center) 6:00-22:00
JR EAST Travel Service Center Business Hours
(Click Here)
JR EAST Travel Service Center Business Hours
(Click Here)
JR EAST Travel Service Center Business Hours
(Click Here)
JR-CENTRAL Ticket Office 8:00-20:30 ×
JR Tokai Tours Shin-Yokohama Office 10:00-18:00
JR-CENTRAL Ticket Office 8:00-20:00
Ticket Office (South) 8:00-20:30
Ticket Office 8:00-20:30 ×
Ticket Office 8:00-20:30 ×
JR Tokai Tours Hamamatsu Office 10:00-17:00
JAPAN RAIL PASS Exchange Office
Note: Credit card payments only
10:00-19:00
Ticket Office 6:00-10:00, 19:00-23:00
JR Tokai Tours Nagoya Office 8:00-20:00 8:00-19:00
JR Tokai Tours Nagoya Station Hirokoji Entrance Office 8:00-20:00 8:00-19:00
Central Japan
International
Airport ※
Central Japan Travel Center 9:00-19:00
Toyama Ticket Office (Central) 7:00-20:00
Kanazawa Ticket Office (Central) 7:00-20:00
Nippon Travel Agency TiS Kanazawa Branch 10:00-17:00 (Except Thursdays)
Ticket Office (JR-WEST Central) 6:30-21:00
Ticket Office (JR-WEST Central)
※Available only at the overseas customer counter.
8:00-20:00
Ticket Office (JR-CENTRAL Hachijo Shinkansen) 8:30-23:00 ×
JR Tokai Tours Kyoto Office 8:00-19:00 8:00-20:00
Nippon Travel Agency TiS Kyoto Branch 10:00-12:00/13:00-16:00 (Except Wednesdays)
Higashi-Maizuru Ticket Office 8:10-18:40
Travel Service Center SHIN-OSAKA 8:00-20:00
Ticket Office (JR-WEST East) 6:00-22:00
Ticket Office (JR-CENTRAL Central) 5:30-23:00 ×
Nippon Travel Agency TiS Shin-Osaka Branch 7:00-20:30 7:00-20:00 ×
JR Tokai Tours Shin-Osaka Office 8:30-20:00
Ticket Office (Central) 6:00-22:00
Nippon Travel Agency TiS Osaka Branch (Travel Service Center OSAKA) 10:00-18:00
Ticket Office 5:30-23:00
Nara Ticket Office 8:00-20:00
Sannomiya Ticket Office 6:00-22:00
Nippon Travel Agency TiS Sannomiya Branch 10:30-18:30 10:30-18:00
Okayama Ticket Office 8:00-20:00
Nippon Travel Agency TiS Okayama Branch 10:00-17:00 (Except Tuesdays) ×
Tottori Ticket Office 6:00-19:00
Yonago Ticket Office 6:45-19:30
Sakaiminato Ticket Office 9:00-18:30
Matsue Ticket Office 7:00-19:00
Hiroshima Ticket Office 5:30-22:00
Shin-Yamaguchi Ticket Office 6:00-20:00
Shimonoseki Ticket Office 7:00-11:00, 15:00-19:00
Travel Service Center 10:00-18:00 10:00-17:30
Travel Service Center 10:00-18:00 10:00-17:00
Travel Service Center 10:00-18:00 10:00-17:00
Kokura JR-KYUSHU Ticket Office 7:00-21:00
JR-KYUSHU Ticket Office 7:00-21:00
Saga Ticket Office 7:00-21:00
Nagasaki Ticket Office 7:00-21:00
Kumamoto Ticket Office 7:00-21:00
Oita Ticket Office 7:00-21:00
Miyazaki Ticket Office 7:00-21:00
Kagoshima-Chūō Ticket Office 7:00-21:00

※ There is no JR station in the Central Japan International Airport.
JAPAN RAIL PASS cannot be used for the transportation between the Central Japan Airport and the nearest JR stations.