* This service is not available to Japanese nationals living abroad.
■Business hours of the dedicated website are from 4:00 a.m. to 11:30 p.m.
(Japan local time UTC+9:00)
■Payment can only be made with a credit card. The credit card must be in the purchaser's name. For children who do not have their own credit cards, the JAPAN RAIL PASS can be purchased if the itinerary is the same as that of the person who is making the payment.
■In addition to the purchaser, a JAPAN RAIL PASS may be purchased for up to 6 people who are traveling with the purchaser and meet the eligibility conditions.
■When making a purchase, the user's name, email address and passport number need to be entered.
■After purchasing a JAPAN RAIL PASS on the dedicated website, it is possible to reserve seats on the same website for Shinkansen and limited express trains.
■JAPAN RAIL PASS cannot be issued to Japanese citizens living outside of Japan.
●When you arrive in Japan, pick up the JAPAN RAIL PASS at the JR-designated ticket office counter.
When purchasing a JAPAN RAIL PASS online,
you can also book a reserved seat online.
For details on eligibility for use, please confirm here.
Before you come to Japan
Buy your Exchange Order for the
JAPAN RAIL PASS at one of the following sales offices or agents
before coming to Japan.JTB Corp, Nippon Travel Agency,
KINTETSU INTERNATIONAL, Tobu Top Tours, Japan Airlines, ANA Sales
Americas(Los Angeles)※1, JALPAK, and their associated agencies.
※1 In this case, you must book an ANA Group flight.
The clerk at the location where
you purchase your Exchange Order will explain the eligibility
requirements for the JAPAN RAIL PASS. Be sure that you understand
these requirements before purchasing an Exchange Order.
In the event that you are unable to receive a PASS because you fail to meet the eligibility requirements, the JR Group is not liable for any charges or fees associated with your use of JR lines while in Japan.
●If you are unable to receive a PASS, you can return your Exchange Order to the overseas travel agency from which you purchased it for a refund.（※Fees apply.）
●If you have any questions about the Exchange Order, please inquire directly at the travel office where you made the purchase.
Central & South America
※ Some sales offices and agents may be closed over the year end/New Year holiday period. Addresses and contact details of sales offices and agents are subject to change or discontinuation without notice.
After you arrive in Japan
Present your Exchange Order and obtain your
JAPAN RAIL PASS after you arrive in Japan.
You have to turn in your Exchange Order (with your passport) to receive your JAPAN RAIL PASS at a JAPAN RAIL PASS exchange office in a major JR station.
The JAPAN RAIL PASS is also on sale at certain sales offices
in Japan until September 30, 2023.
In Japan, however, the JAPAN RAIL PASS is sold only to those who have non-Japanese passports.
(The PASS is unavailable to Japanese nationals living outside Japan.)
(The price of the JAPAN RAIL PASS in Japan is different from the prices at JR-designated sales offices or agents overseas)
*The above sales period is subject to change.
To people purchasing a JAPAN RAIL PASS (Important notices)
・When picking up/exchanging a PASS, you will be required to show your "Temporary Visitor"
stamp/sticker stamped or put in your passport upon entering Japan. During the screening for
pick-up/exchange, be sure to show your passport* and "Temporary Visitor" stamp/sticker.
The PASS will not be issued if the name in your passport is different from the name on the Exchange Order or the name who purchased the PASS online. The PASS will not be issued if you don't have your passport with you or if you only have a photocopy of your passport, since the "Temporary Visitor" stamp cannot be confirmed. Customers who have "registered user cards" under the Trusted Traveler Program will be asked to show the cards to confirm the "Temporary Visitor" status.
・Business hours of the ticket offices in Japan for pick-up/exchange/purchase
4:30 a.m. to 11:30 p.m. (Japan local time UTC+9:00)
Please click here to check the business hours and non-working days of each ticket office.
・When exchanging or purchasing more than one JAPAN RAIL PASS to be used by the same person, it is not permitted to exchange or purchase a PASS with overlapping periods of use.
●There is no additional charge for making seat reservations.
If you purchased a JAPAN RAIL PASS on the dedicated website (JAPAN RAIL PASS Reservation), you can also book a reserved seat on the same website.Do not forget to pick up the reserved seat ticket at the reserved seat ticket machine or “Midori-no-madoguchi” (ticket office) located at JR stations.
1.What is a reserved seat ticket machine?
By using a reserved seat ticket machine located at JR stations, you can book and issue a reserved seat ticket for the JAPAN RAIL PASS without waiting in line at the "Midori-no-madoguchi" (ticket office).Some JR stations do not have a reserved seat ticket machine.
2.Reserve and issue a reserved seat ticket
(1) Scan the QR code on your JAPAN RAIL PASS with the reader on the reserved seat ticket machine
input the reservation number written on the PASS), and input your passport number.
(2) Input the travel section, date and time, etc., and select the train and facilities.(If you have already booked reserved seats online, select the itinerary for which the ticket should be issued.)
(3) Check the inputs, and if everything is correct, issue the ticket.
Reserved seat tickets can be booked and issued for most of the trains that can be used with a JAPAN RAIL PASS. However, reserved seats may not be booked when they cannot actually be used, such as booking reserved seats for the same time on different trains.
Book and pick up a reserved seat ticket at a “Midori-no-madoguchi” (ticket office), etc.
■Other than a reserved seat ticket machine, you can also obtain your reserved seat ticket by showing your JAPAN RAIL PASS at any Travel Service Center or “Midori-no-madoguchi” (ticket office) at a JR station, or at the sales office of a JR-associated travel agency.
● Business hours of the ticket office
4:00 a.m. to 11:30 p.m. (Japan local time UTC+9:00)
● Operating hours of the reserved seat ticket machine
4:00 a.m. to 11:30 p.m. (Japan local time UTC+9:00)
*The above hours are the longest possible available hours. The actual business hours vary at each location.
It may take time to make a seat reservation if the service counter is busy. Seat reservations cannot be made at unmanned stations or stations without reservation capability.
■ Shinkansen, limited express trains, and express trains have reserved Green car seats, reserved standard car seats, and non-reserved seats.
Some trains do not have non-reserved seats (all seats are reserved). There are no Green Cars on most “HIKARI” and “KODAMA” trains on the Sanyo Shinkansen Line (Shin-Osaka—Hakata), or on Series 800 trains on the Kyushu Shinkansen Line.
■ A non-reserved seat (except for “NOZOMI” and “MIZUHO” trains on the Tokaido, Sanyo, and Kyushu Shinkansen) can be used with just your JAPAN RAIL PASS.
■ With a JAPAN RAIL PASS, it is not possible to use any seats, either reserved (including Green Car) or non-reserved, on "NOZOMI" and "MIZUHO" trains of the Tokaido, Sanyo, and Kyushu Shinkansen Lines. Check the scope of available trains for details, such as available trains, cars, facilities and additional charges.
■Pease confirm here if you intend to bring oversized baggage (the total dimensions must be 160 cm to 250 cm ) onto the Tokaido, Sanyo, or Kyushu Shinkansen.
【How to read reserved seat tickets】
Please note that during crowded periods you cannot be guaranteed a seat on a specific train. The periods when seat reservations are particularly difficult to secure are as follows: