Pick-up locations/Exchange locations

Note: Some Travel Service Centers are closed during the year-end/New Year holiday period. Additionally, the pick-up/exchange locations and service hours may be changed or closed without notice (as of March 2023).

Click to open a map of the exchange locations on the English site
Station Pick-up and exchange locations Service Hours Pick-up tickets purchased online Exchanging your Exchange Order for a PASS
Mon- Fri Sat, Sun
& Hols
Kushiro
 JR Ticket Counter 10:00-18:00 ○ ○
Obihiro
 JR Ticket Counter 9:00–19:30 ○ ○
Asahikawa
 JR Ticket Counter 9:30-17:30 ○ ○
Sapporo
 JR Information Desk 8:30-19:00 ○ ○
New Chitose Airport
 JR Information Desk 8:30-19:00 ○ ○
Hakodate
 JR Ticket Counter for rail pass 10:00-18:00 ○ ○
Shin-Hakodate-Hokuto
 JR Ticket Counter 9:00-19:00 ○ ○
Aomori
 JR EAST Travel Service Center Business Hours
(Click Here)		 ○ ○
Morioka
 JR EAST Travel Service Center Business Hours
(Click Here)		 ○ ○
Akita
 JR EAST Travel Service Center Business Hours
(Click Here)		 ○ ○
Sendai
 JR EAST Travel Service Center Business Hours
(Click Here)		 ○ ○
Yamagata
 JR EAST Travel Service Center Business Hours
(Click Here)		 ○ ○
Fukushima
 JR EAST Travel Service Center Business Hours
(Click Here)		 ○ ○
Niigata
 JR EAST Travel Service Center Business Hours
(Click Here)		 ○ ○
Nagano
 JR EAST Travel Service Center Business Hours
(Click Here)		 ○ ○
Omiya
 JR EAST Travel Service Center Business Hours
(Click Here)		 ○ ○
Narita Airport
Terminal 1
 JR EAST Travel Service Center Business Hours
(Click Here)		 ○ ○
Ticket Office 6:30-8:30, 19:00-21:45 ○ ○
Narita Airport
Terminal 2・3
 JR EAST Travel Service Center Business Hours
(Click Here)		 ○ ○
Ticket Office 6:30-8:30, 20:00-21:45 ○ ○
Kashiwa
 JR EAST Travel Service Center Business Hours
(Click Here)		 ○ ○
Funabashi JR EAST Travel Service Center Business Hours
(Click Here)		 ○ ○
Tokyo
 JAPAN RAIL CAFE 9:00-16:00 ○ ○
JR EAST Travel Service Center Business Hours
(Click Here)		 ○ ○
JR-CENTRAL Ticket Office (Yaesu Central) 7:30-8:30
19:00-20:30		 ○ ○
JR-CENTRAL Ticket Office (Yaesu North) 8:30-19:00 ○ ○
JR Tokai Tours Tokyo Office 9:00-19:00 9:00-18:00 ○ ○
Ueno
 JR EAST Travel Service Center Business Hours
(Click Here)		 ○ ○
Shinjuku
 JR EAST Travel Service Center (New South Gate) Business Hours
(Click Here)		 ○ ○
JR EAST Travel Service Center (East Gate) Business Hours
(Click Here)		 ○ ○
Shibuya
 JR EAST Travel Service Center Business Hours
(Click Here)		 ○ ○
Ikebukuro
 JR EAST Travel Service Center Business Hours
(Click Here)		 ○ ○
Shinagawa
JR-CENTRAL Ticket Office 9:00-19:00 ○ ○
Takanawa Gateway
 TAKANAWA GATEWAY Travel Service Center
Note: Credit card payments only		 Business Hours
(Click Here)		 ○ ○
Haneda Airport Terminal 3 Station
 JR EAST Travel Service Center
（Tokyo Monorail 2F Ticket Gate/Arrival lobby）		 Business Hours
(Click Here)		 ○ ○
Haneda Airport Terminal 2 Station
 Tourist Information Center at Haneda Airport Terminal 2 (Welcome Center) 6:00-22:00 ○ ○
Tachikawa
 JR EAST Travel Service Center Business Hours
(Click Here)		 ○ ○
Kawasaki
 JR EAST Travel Service Center Business Hours
(Click Here)		 ○ ○
Yokohama
 JR EAST Travel Service Center Business Hours
(Click Here)		 ○ ○
Shin-Yokohama
 JR-CENTRAL Ticket Office 9:00-19:00 ○ ○
Odawara
JR-CENTRAL Ticket Office 9:00-19:00 ○ ○
Mishima
Ticket Office (South) 8:00-20:30 ○ ○
Shizuoka
Ticket Office 8:00-20:30 ○ ○
Hamamatsu
 Ticket Office 8:00-20:30 ○ ○
Nagoya
JR Information Center
Note: Credit card payments only		 10:00-19:00 ○ ○
Ticket Office 5:30-10:00,19:00-23:00 ○ ○
JR Tokai Tours Nagoya Office 8:00-20:00 8:00-19:00 ○ ○
JR Tokai Tours Nagoya Station Hirokoji Entrance Office 8:00-20:00 8:00-19:00 ○ ○
Central Japan
International
Airport ※		 Central Japan Travel Center 9:00-19:00 ○ ○
Toyama Ticket Office (Central) 7:00-20:00 ○ ○
Kanazawa Ticket Office (Central) 7:00-20:00 ○ ○
Nippon Travel Agency TiS Kanazawa Branch 10:00-17:00 (Except Thursdays) ○ ○
Kyoto
 Ticket Office (JR-WEST Central) 6:30-21:00 ○ ○
Ticket Office (JR-WEST Central)
※Available only at the overseas customer counter.		 8:00-20:00 ○ ○
Ticket Office (JR-CENTRAL Hachijo Shinkansen) 8:30-21:00 ○ ○
JR Tokai Tours Kyoto Office 8:00-19:00 ○ ○
Nippon Travel Agency TiS Kyoto Branch 9:00-17:00 ○ ○
Higashi-Maizuru Ticket Office 8:10-18:40 ○ ○
Shin-Osaka
 Travel Service Center SHIN-OSAKA 8:00-20:00 ○ ○
Ticket Office (JR-WEST East) 6:00-22:00 ○ ○
Ticket Office (JR-CENTRAL Central) 6:00-22:00 ○ ○
Nippon Travel Agency TiS Shin-Osaka Branch 7:00-20:30 7:00-20:00 ○ ×
JR Tokai Tours Shin-Osaka Office 9:00-18:00 ○ ○
Osaka
Ticket Office (Central) 6:00-22:00 ○ ○
Nippon Travel Agency TiS Osaka Branch (Travel Service Center OSAKA) 9:30-18:00 ○ ○
Kansai Airport
 Ticket Office 5:30-23:00 ○ ○
Nara Ticket Office 8:00-20:00 ○ ○
Sannomiya Ticket Office 6:00-22:00 ○ ○
Nippon Travel Agency TiS Sannomiya Branch 10:30-18:30 10:30-18:00 ○ ○
Okayama Ticket Office 8:00-20:00 ○ ○
Nippon Travel Agency TiS Okayama Branch 10:00-17:00 (Except Tuesdays) ○ ×
Tottori Ticket Office 8:00-19:00 ○ ○
Yonago Ticket Office 7:00-19:30 ○ ○
Sakaiminato Ticket Office 9:00-11:00,12:00-16:50 9:00-11:30,12:15-15:50,16:05-16:50 ○ ○
Matsue Ticket Office 7:00-19:00 ○ ○
Hiroshima Ticket Office 5:30-22:00 ○ ○
Shin-Yamaguchi Ticket Office 6:00-20:00 ○ ○
Shimonoseki Ticket Office 7:00-11:00, 15:00-19:00 ○ ○
Takamatsu
 Travel Service Center
※During the weekdays, if TAKAMATSU ORNE is closed on a certain day, please come to the Takamatsu Station ticket office.		 10:00-18:00 10:00-17:30 ○ ○
Matsuyama
 Travel Service Center
※On Sundays, please come to the Matsuyama Station ticket office.		 10:00-18:00 10:00-17:00 ○ ○
Tokushima
 Travel Service Center
※On Sundays, please come to the Tokushima Station ticket office.		 10:00-18:00 10:00-17:00 ○ ○
Kokura JR-KYUSHU Ticket Office 7:00-21:00 ○ ○
Hakata
 JR-KYUSHU Ticket Office 7:00-22:00 ○ ○
Saga Ticket Office 7:00-21:00 ○ ○
Nagasaki Ticket Office 7:00-21:00 ○ ○
Kumamoto Ticket Office 7:00-21:00 ○ ○
Oita Ticket Office 7:00-21:00 ○ ○
Miyazaki Ticket Office 7:00-21:00 ○ ○
Kagoshima-Chūō Ticket Office 7:00-21:00 ○ ○

※ There is no JR station in the Central Japan International Airport.
JAPAN RAIL PASS cannot be used for the transportation between the Central Japan Airport and the nearest JR stations.