Pick-up locations/Exchange locations/Sales offices

Notes: Some Travel Service Centers may be closed during the year-end and new year holidays. Also, the business hours at pick-up locations/exchange locations/sales offices may be subject to change, or they may be closed without notice. (As of March 2022)

Click to open a map of the exchange locations on the English site
Station Pick-up locations/Exchange locations/Sales offices Service Hours Pick-up tickets purchased online Exchanging your Exchange Order for a PASS Purchasing a PASS in Japan
Mon- Fri Sat, Sun
& Hols
JR Ticket Counter 10:00-18:00
JR Ticket Counter 9:00-17:00
JR Ticket Counter 9:30-17:30
JR Information Desk 8:30-19:00
JR Information Desk 8:30-19:00
JR Ticket Counter for rail pass 10:00-12:30, 13:30-18:00
JR Ticket Counter 9:00-19:00
JR EAST Travel Service Center Business Hours
(Click Here)
JR EAST Travel Service Center Business Hours
(Click Here)
JR EAST Travel Service Center Business Hours
(Click Here)
JR EAST Travel Service Center Business Hours
(Click Here)
JR EAST Travel Service Center Business Hours
(Click Here)
JR EAST Travel Service Center Business Hours
(Click Here)
JR EAST Travel Service Center Business Hours
(Click Here)
JR EAST Travel Service Center Business Hours
(Click Here)
JR EAST Travel Service Center Business Hours
(Click Here)
JR EAST Travel Service Center Business Hours
(Click Here)
Ticket Office 6:30-8:15, 19:00-21:45
NARITA INTERNATIONAL AIRPORT TERMINAL1 TRAVEL CENTER 10:00-18:00
JR EAST Travel Service Center Business Hours
(Click Here)
Ticket Office 6:30-8:15, 20:00-21:45
JR EAST Travel Service Center Business Hours
(Click Here)
Funabashi JR EAST Travel Service Center Business Hours
(Click Here)
JR EAST Travel Service Center (JAPAN RAIL CAFE) 9:00-17:00
JR EAST Travel Service Center Business Hours
(Click Here)
JR-CENTRAL Ticket Office (Yaesu Central) 7:30-20:30 ×
JR-CENTRAL Ticket Office (Yaesu North) 9:00-19:00 ×
JR Tokai Tours Tokyo Office 10:00-19:00
JR EAST Travel Service Center Business Hours
(Click Here)
JR EAST Travel Service Center (New South Gate) Business Hours
(Click Here)
JR EAST Travel Service Center (East Gate) Business Hours
(Click Here)
JR EAST Travel Service Center Business Hours
(Click Here)
JR EAST Travel Service Center Business Hours
(Click Here)
JR EAST Travel Service Center Business Hours
(Click Here)
JR-CENTRAL Ticket Office 9:00-19:00 ×
JR Tokai Tours Shinagawa Office 10:00-18:00
JR EAST Travel Service Center
(Tokyo Monorail 2F Ticket Gate/Arrival lobby)
Business Hours
(Click Here)
JR EAST Travel Service Center Business Hours
(Click Here)
JR EAST Travel Service Center Business Hours
(Click Here)
JR EAST Travel Service Center Business Hours
(Click Here)
JR-CENTRAL Ticket Office 8:00-20:30 ×
JR Tokai Tours Shin-Yokohama Office 10:00-18:00
JR-CENTRAL Ticket Office 8:00-20:00
Ticket Office (South) 8:00-20:30
Ticket Office 8:00-20:30 ×
JR Tokai Tours Shizuoka Office 10:00-18:00
Ticket Office 8:00-20:30 ×
JR Tokai Tours Hamamatsu Office 10:00-18:00
JAPAN RAIL PASS Exchange Office
Note: Credit card payments only
10:00-19:00
Ticket Office 6:00-10:00, 19:00-23:00
JR Tokai Tours Nagoya Office 8:00-20:00 8:00-19:00
JR Tokai Tours Nagoya Station Hirokoji Entrance Office 7:30-20:00 8:00-18:00
Central Japan
International
Airport ※
Central Japan Travel Center 9:00-19:00
Toyama Ticket Office (Central) 7:00-20:00
Kanazawa Ticket Office (Central) 7:00-20:00
Nippon Travel Agency TiS Kanazawa Branch 11:00-19:00 10:30-18:30
Ticket Office (JR-WEST Central) 6:30-21:00
Ticket Office (JR-WEST Central)
※Available only at the overseas customer counter.
8:00-20:00
Ticket Office (JR-CENTRAL Hachijo Shinkansen) 8:30-23:00 ×
JR Tokai Tours Kyoto Office 8:00-19:00 8:00-20:00
Higashi-Maizuru Ticket Office 8:10-18:40
Travel Service Center SHIN-OSAKA 8:00-20:00
Ticket Office (JR-WEST East) 6:00-22:00
Ticket Office (JR-CENTRAL Central) 5:30-23:00 ×
Nippon Travel Agency TiS Shin-Osaka Branch 7:00-20:30 7:00-20:00 ×
JR Tokai Tours Shin-Osaka Office 8:30-20:00
Ticket Office (Central) 6:00-22:00
Nippon Travel Agency TiS Osaka Branch (Travel Service Center OSAKA) 8:00-20:00
Ticket Office 5:30-23:00
Nara Ticket Office 8:00-20:00
Sannomiya Ticket Office 6:00-22:00
Nippon Travel Agency TiS Sannomiya Branch 10:30-19:30(Mon-Fri)
10:30-19:00(Sat)
10:30-18:30(Sun & Hols)
Okayama Ticket Office 8:00-20:00
Nippon Travel Agency TiS Okayama Branch 10:30-18:30 (Mon-Sat)
10:00-18:00 (Sun & Hols)
×
Tottori Ticket Office 6:00-19:00
Yonago Ticket Office 6:10-20:00
Sakaiminato Ticket Office 8:10-18:30
Matsue Ticket Office 7:00-19:00
Hiroshima Ticket Office 5:30-23:00
Shin-Yamaguchi Ticket Office 6:00-20:00
Shimonoseki Ticket Office 7:00-11:00, 15:00-19:00
Travel Service Center 10:00-18:00 10:00-17:30
Travel Service Center 10:00-18:00 10:00-17:00
Travel Service Center 10:00-18:00 10:00-17:00
Kokura Ticket Office 10:30-18:00
JR-KYUSHU Ticket Office 7:00-21:00
Saga Travel Service Center 10:30-12:00
13:00-18:00
10:30-18:00(Sat)
Ticket Office 10:30-18:00(Sun & Hols)
Nagasaki Ticket Office 10:00-17:30
Kumamoto Ticket Office 11:00-18:00
Oita Ticket Office 10:00-18:00
Miyazaki Ticket Office 10:30-18:00
Kagoshima-Chūō Travel Service Center 10:00-18:00 (Except Thu)
Ticket Office 10:00-18:00 (Thu)

※ There is no JR station in the Central Japan International Airport.
JAPAN RAIL PASS cannot be used for the transportation between the Central Japan Airport and the nearest JR stations.