Pick-up locations/Exchange locations/Sales offices

Notes: Some Travel Service Centers may be closed during the year-end and new year holidays. Also, the business hours at pick-up locations/exchange locations/sales offices may be subject to change, or they may be closed without notice. (As of June 2020)

Click to open a map of the exchange locations on the English site
Station Pick-up locations/Exchange locations/Sales offices Service Hours Pick-up tickets purchased online Exchanging your Exchange Order for a PASS Purchasing a PASS in Japan
Mon- Fri Sat, Sun
& Hols
Kushiro JR Travel Service Center (Twinkle Plaza) 10:00-18:00
Obihiro JR Travel Service Center (Twinkle Plaza) 9:00-17:00
Asahikawa JR Travel Service Center (Twinkle Plaza) 9:30-17:30
JR Information Desk 8:30-19:00
JR Travel Service Center (Twinkle Plaza) Sapporo Branch 10:00-18:00
JR Travel Service Center (Twinkle Plaza) Sapporo South Exit Branch 11:00-19:00
JR Information Desk 8:30-19:00
Hakodate JR Travel Service Center (Twinkle Plaza) 10:00-18:00
JR Ticket Counter 9:00-19:00
Aomori Travel Service Center 10:00-17:30 (Mon-Sat) / Closed on Sundays and national holidays
Hachinohe Travel Service Center 10:00-17:30 (Mon-Sat) / Closed on Sundays and national holidays
Morioka Travel Service Center 10:00-18:30 10:00-17:00
Akita Travel Service Center 10:30-18:00 10:30-17:00
Sendai Travel Service Center 8:30-19:00 (Mon-Sat)
8:30-18:00 (Sun & Hols)
Yamagata Travel Service Center 10:00-17:30 / Closed on Sundays, Mondays and national holidays
Fukushima Travel Service Center 10:00-18:00(Mon-Sat)
Closed on Sundays and national holidays
Travel Service Center 10:00-17:00
Nagano Travel Service Center 10:00-19:00 10:00-17:30
JR EAST Travel Service Center 8:15-19:00
Ticket Office 6:30-8:15, 19:00-21:45
NARITA INTERNATIONAL AIRPORT TERMINAL1 TRAVEL CENTER 9:00-20:00
JR EAST Travel Service Center 8:15-20:00
Ticket Office 6:30-8:15, 20:00-21:45
JR EAST Travel Service Center (JAPAN RAIL CAFE) 8:00-16:00
JR EAST Travel Service Center 7:30-20:30
JR-CENTRAL Ticket Office (Yaesu Central) 7:30-20:30 ×
JR-CENTRAL Ticket Office (Yaesu North) 9:00-19:00 ×
JR Tokai Tours Tokyo Office 8:00-20:00
JR EAST Travel Service Center 8:30-19:00 8:30-18:00
JR EAST Travel Service Center (New South Gate) 8:00-19:00
JR EAST Travel Service Center (East Gate) 9:00-19:00 9:00-18:00
JR EAST Travel Service Center 10:00-18:30
JR EAST Travel Service Center 9:00-19:00 9:00-17:00
Hamamatsucho JR EAST Travel Service Center 8:00-15:30
JR EAST Travel Service Center 9:00-19:00
JR-CENTRAL Ticket Office 9:00-19:00 ×
JR Tokai Tours Shinagawa Office 8:00-20:00 8:30-18:00
JR EAST Travel Service Center
(Tokyo Monorail 2F Ticket Gate/Arrival lobby)
6:45-20:00
Tourist Information Center at Haneda Airport Terminal 2 6:00-23:00
Travel Service Center 10:00-19:00 10:00-18:00
Shin-Yokohama JR-CENTRAL Ticket Office 8:00-20:30 ×
JR Tokai Tours Shin-Yokohama Office 8:00-20:00 8:45-19:00
Odawara JR-CENTRAL Ticket Office 8:00-20:30
Mishima Ticket Office (South) 8:00-20:30
JR Tokai Tours Mishima Office 10:00-18:00(Mon-Sat)
Closed on Sundays and national holidays
Shizuoka Ticket Office 8:00-20:30 ×
JR Tokai Tours Shizuoka Office 9:00-19:00 9:00-18:00
Hamamatsu Ticket Office 8:00-20:30 ×
JR Tokai Tours Hamamatsu Office 9:00-19:00(Mon-Fri)
9:00-18:00(Sat)
10:00-18:00 (Sun & Hols)
JAPAN RAIL PASS Exchange Office 10:00-19:00
Ticket Office 6:00-10:00, 19:00-23:00
JR Tokai Tours Nagoya Office 8:00-20:00
JR Tokai Tours Nagoya Station Hirokoji Entrance Office 7:30-20:00 8:00-18:00
Central Japan
International
Airport ※
Central Japan Travel Center 9:00-20:30
Toyama Ticket Office (Central) 5:40-23:30
Kanazawa Ticket Office (Central) 4:40-23:30
Nippon Travel Agency TiS Kanazawa Branch 11:00-19:00 10:30-18:30
Ticket Office (JR-WEST Central) 6:00-22:00
Ticket Office (JR-WEST Central)
※Available only at the overseas customer counter.
8:00-20:00
Ticket Office (JR-CENTRAL Hachijo Shinkansen) 8:30-23:00 ×
JR Tokai Tours Kyoto Office 8:00-20:00
JR Tokai Tours Kyoto Station Shinkansen Central Entrance Office 9:30-19:00 9:30-18:00
Nippon Travel Agency TiS Kyoto Branch 11:00-19:00
Higashi-Maizuru Ticket Office 5:30-20:00
Travel Service Center SHIN-OSAKA 8:00-22:00
Ticket Office (JR-WEST East) 5:30-23:30
Ticket Office (JR-CENTRAL Central) 5:30-23:00 ×
Nippon Travel Agency TiS Shin-Osaka Branch 7:00-20:30 7:00-20:00 ×
JR Tokai Tours Shin-Osaka Office 6:00-20:30 6:00-19:00
Ticket Office (Central NO.12,13) 5:30-23:00
Nippon Travel Agency TiS Osaka Branch (Travel Service Center OSAKA) 8:00-20:00
Ticket Office 5:30-23:00
Nara Ticket Office 9:00-20:00
Sannomiya Ticket Office (Central) 5:30-23:00
Nippon Travel Agency TiS Sannomiya Branch 10:30-19:30(Mon-Fri)
10:30-19:00(Sat)
10:30-18:30(Sun & Hols)
Okayama Ticket Office 5:30-23:00
Nippon Travel Agency TiS Okayama Branch 10:30-18:30 (Mon-Sat)
10:00-18:00 (Sun & Hols)
×
Tottori Ticket Office 5:45-22:00
Nippon Travel Agency TiS Tottori Branch 10:00-13:00
14:00-18:00
Closed
Yonago Ticket Office 5:00-22:00
Sakaiminato Ticket Office 7:10-18:30
Matsue Ticket Office 4:50-21:30
Nippon Travel Agency TiS Matsue Branch 10:00-18:00 (except Wed. and holidays)
Closed on Wed. and holidays
Hiroshima Ticket Office 5:30-23:00
Shin-Yamaguchi Ticket Office 5:30-23:00
Ticket Office 7:00-11:00, 15:00-19:00
Travel Service Center 10:00-18:00 10:00-17:30
Matsuyama Travel Service Center 10:00-18:00 10:00-17:00
Tokushima Travel Service Center 10:00-18:00 10:00-17:00
Kokura Travel Service Center 11:00-19:00 10:30-18:00
JR-KYUSHU Ticket Office 7:00-22:00
Saga Travel Service Center 10:30-18:00 10:30-18:00(Sat)
Ticket Office 10:30-18:00(Sun & Hols)
Nagasaki Ticket Office 10:30-18:30 10:30-18:00
Kumamoto Ticket Office 10:30-18:30 10:30-17:30
Oita Ticket Office 11:00-19:00 10:30-18:00
Miyazaki Travel Service Center 10:30-18:00(Mon-Sat/ Except Wed)
Ticket Office 10:30-18:00(Wed, Sun & Hols)
Kagoshima-Chūō Travel Service Center 10:00-18:00

※ There is no JR station in the Central Japan International Airport.
JAPAN RAIL PASS cannot be used for the transportation between the Central Japan Airport and the nearest JR stations.