Exchange locations and sale offices

Notes: Some Travel Service Centers may close in the beginning and the end of the year. Also, the opening hours of the exchange offices and the domestic sales offices may be subject to change, or the offices may be closed without notice.(As of April 2020)

Click to open a map of the exchange locations on the English site
Station Exchange locations and sale offices Service Hours Exchanging your Exchange Order for a PASS Purchasing a PASS in Japan
Mon- Fri Sat, Sun
& Hols
Kushiro JR Travel Service Center (Twinkle Plaza) 10:00-18:00
Obihiro JR Travel Service Center (Twinkle Plaza) 9:00-17:00
Asahikawa JR Travel Service Center (Twinkle Plaza) 9:30-17:30
JR Information Desk 8:30-19:00
JR Travel Service Center (Twinkle Plaza) Sapporo Branch 10:00-19:30 10:00-18:00
JR Travel Service Center (Twinkle Plaza) Sapporo South Exit Branch 10:00-20:00
JR Information Desk 8:30-19:00
Hakodate JR Travel Service Center (Twinkle Plaza) 10:00-18:00
JR Ticket Counter 9:00-19:00
Aomori Travel Service Center 10:00-17:30 (Mon-Sat) / Closed on Sundays and national holidays
Hachinohe Travel Service Center 10:00-17:30 (Mon-Sat) / Closed on Sundays and national holidays
Morioka Travel Service Center 10:00-18:30 10:00-17:00
Akita Travel Service Center 10:30-18:00 10:30-17:00
Sendai Travel Service Center 8:30-19:00 (Mon-Sat)
8:30-18:00 (Sun & Hols)
Sendai International Airport
Michinoku Tour Information 9:00-20:30 ×
Yamagata Travel Service Center 10:00-17:30 / Closed on Sundays, Mondays and national holidays
Fukushima Travel Service Center 10:00-18:00(Mon-Sat)
Closed on Sundays and national holidays
Travel Service Center 10:00-17:00
Nagano Travel Service Center 10:00-19:00 10:00-17:30
JR EAST Travel Service Center 8:15-19:00 ×
Ticket Office 6:30-8:15, 19:00-21:45
NARITA INTERNATIONAL AIRPORT TERMINAL1 TRAVEL CENTER 9:00-20:00
JR EAST Travel Service Center 8:15-20:00
Ticket Office 6:30-8:15, 20:00-21:45
JR EAST Travel Service Center (JAPAN RAIL CAFE) 8:00-16:00
JR EAST Travel Service Center 7:30-20:30
JR-CENTRAL Ticket Office (Yaesu Central) 7:30-20:30 ×
JR-CENTRAL Ticket Office (Yaesu North) 9:00-19:00 ×
JR Tokai Tours Tokyo Office 8:00-20:00
JR EAST Travel Service Center 8:30-19:00 8:30-18:00
JR EAST Travel Service Center (New South Gate) 8:00-19:00
JR EAST Travel Service Center (East Gate) 9:00-19:00 9:00-18:00
JR EAST Travel Service Center 10:00-18:30
JR EAST Travel Service Center 9:00-19:00 9:00-17:00
Hamamatsucho JR EAST Travel Service Center 8:00-15:30
JR EAST Travel Service Center 9:00-19:00
JR-CENTRAL Ticket Office 9:00-19:00 ×
JR Tokai Tours Shinagawa Office 8:00-20:00 8:30-18:00
JR EAST Travel Service Center
(Tokyo Monorail 2F Ticket Gate/Arrival lobby)
6:45-20:00
Tourist Information Center at Haneda Airport Terminal 2 6:00-23:00
Travel Service Center 10:00-19:00 10:00-18:00
Shin-Yokohama JR-CENTRAL Ticket Office 8:00-20:30 ×
JR Tokai Tours Shin-Yokohama Office 8:00-20:00 8:45-19:00
Odawara JR-CENTRAL Ticket Office 8:00-20:30
Mishima Ticket Office (South) 8:00-20:30
JR Tokai Tours Mishima Office 10:00-18:00(Mon-Sat)
Closed on Sundays and national holidays
Shizuoka Ticket Office 8:00-20:30 ×
JR Tokai Tours Shizuoka Office 9:00-19:00 9:00-18:00
Hamamatsu Ticket Office 8:00-20:30 ×
JR Tokai Tours Hamamatsu Office 9:00-19:00(Mon-Fri)
9:00-18:00(Sat)
10:00-18:00 (Sun & Hols)
JAPAN RAIL PASS Exchange Office 10:00-19:00
Ticket Office 6:00-10:00, 19:00-23:00
JR Tokai Tours Nagoya Office 8:00-20:00
JR Tokai Tours Nagoya Station Hirokoji Entrance Office 7:30-20:00 8:00-18:00
Central Japan
International
Airport
Central Japan Travel Center 9:00-20:30
Toyama Ticket Office (Central) 5:40-23:30 ×
Nippon Travel Agency TiS Toyama Branch 10:00-18:00
Closed on national holidays except Sat. and Sun.
×
Kanazawa Ticket Office (Central) 4:40-23:30 ×
Nippon Travel Agency TiS Kanazawa Branch 11:00-19:00 10:30-18:30
Ticket Office (JR-WEST Central) 6:00-22:00 ×
Ticket Office (JR-WEST Central)
※Available only at the overseas customer counter.
8:00-20:00 ×
Ticket Office (JR-CENTRAL Hachijo Shinkansen) 8:30-23:00 ×
JR Tokai Tours Kyoto Office 8:00-20:00
JR Tokai Tours Kyoto Station Shinkansen Central Entrance Office 9:30-19:00 9:30-18:00
Nippon Travel Agency TiS Kyoto Branch 11:00-19:00
Higashi-Maizuru Ticket Office 5:30-20:00 ×
Travel Service Center SHIN-OSAKA 8:00-22:00 ×
Ticket Office (JR-WEST East) 5:30-23:30 ×
Ticket Office (JR-CENTRAL Central) 5:30-23:00 ×
Nippon Travel Agency TiS Shin-Osaka Branch 7:00-20:30 7:00-20:00 ×
JR Tokai Tours Shin-Osaka Office 6:00-20:30 6:00-19:00
Ticket Office (Central NO.12,13) 5:30-23:00
Nippon Travel Agency TiS Osaka Branch (Travel Service Center OSAKA) 8:00-20:00
Ticket Office 5:30-23:00
Nara Ticket Office 9:00-20:00
Sannomiya Ticket Office (Central) 5:30-23:00 ×
Nippon Travel Agency TiS Sannomiya Branch 10:30-19:30(Mon-Fri)
10:30-19:00(Sat)
10:30-18:30(Sun & Hols)
Okayama Ticket Office 5:30-23:00 ×
Nippon Travel Agency TiS Okayama Branch 10:30-18:30 (Mon-Sat)
10:00-18:00 (Sun & Hols)
×
Tottori Ticket Office 5:45-22:00 ×
Nippon Travel Agency TiS Tottori Branch 10:00-13:00
14:00-18:00
Closed ×
Yonago Ticket Office 5:00-22:00 ×
Sakaiminato Ticket Office 7:10-18:30 ×
Matsue Ticket Office 4:50-21:30 ×
Nippon Travel Agency TiS Matsue Branch 10:00-18:00 (except Wed. and holidays)
Closed on Wed. and holidays
×
Hiroshima Ticket Office 5:30-23:00
Shin-Yamaguchi Ticket Office 5:30-23:00 ×
Ticket Office 7:00-11:00, 15:00-19:00 ×
Travel Service Center 10:00-18:00 10:00-17:30
Matsuyama Travel Service Center 10:00-18:00 10:00-17:00
Tokushima Travel Service Center 10:00-18:00 10:00-17:00
Kokura Travel Service Center 11:00-19:00 10:30-18:00
JR-KYUSHU Ticket Office 7:00-23:00
Saga Travel Service Center 10:30-19:00 10:30-18:00(Sat)
Ticket Office 10:30-18:00(Sun & Hols)
Nagasaki Travel Service Center 10:30-19:00 10:30-18:00
Kumamoto Travel Service Center 10:30-19:00 10:30-17:30
Oita Travel Service Center 11:00-19:00 10:30-18:00
Miyazaki Travel Service Center 10:30-18:00(Mon-Sat)
Ticket Office 10:30-18:00(Sun & Hols)
Kagoshima-Chūō Travel Service Center 11:00-19:00 10:30-18:00

※ There is no JR station in Sendai International Airport and the Central Japan International Airport.
JAPAN RAIL PASS cannot be used for the transportation between Sendai Airport or the Central Japan Airport and the nearest JR stations.