Pick-up locations/Exchange locations

Note: Some Travel Service Centers are closed during the year-end/New Year holiday period. Additionally, the pick-up/exchange locations and service hours may be changed or closed without notice (as of March 2023).

Click to open a map of the exchange locations on the English site
Station Pick-up and exchange locations Service Hours Pick-up tickets purchased online Exchanging your Exchange Order for a PASS
Mon- Fri Sat, Sun
& Hols
Kushiro
JR Ticket Counter 10:00-18:00 ○ ○
Obihiro
JR Ticket Counter 9:00–19:30 ○ ○
Asahikawa
 JR Ticket Counter 9:30-17:30 ○ ○
Sapporo
JR Information Desk 8:30-19:00 ○ ○
New Chitose Airport
 JR Information Desk 8:30-19:00 ○ ○
Hakodate
JR Ticket Counter for rail pass 10:00-18:00 ○ ○
Shin-Hakodate-Hokuto
 JR Ticket Counter 9:00-19:00 ○ ○
Aomori
 JR EAST Travel Service Center Business Hours
(Click Here)		 ○ ○
Morioka
 JR EAST Travel Service Center Business Hours
(Click Here)		 ○ ○
Akita
 JR EAST Travel Service Center Business Hours
(Click Here)		 ○ ○
Sendai
 JR EAST Travel Service Center Business Hours
(Click Here)		 ○ ○
Reserved Seat Ticket Vending Machines with a passport reader*1 First train - 23:50 ○ ×
Yamagata
 JR EAST Travel Service Center Business Hours
(Click Here)		 ○ ○
Fukushima
 JR EAST Travel Service Center Business Hours
(Click Here)		 ○ ○
Niigata
 JR EAST Travel Service Center Business Hours
(Click Here)		 ○ ○
Nagano
 JR EAST Travel Service Center Business Hours
(Click Here)		 ○ ○
Omiya
 JR EAST Travel Service Center Business Hours
(Click Here)		 ○ ○
Narita Airport
Terminal 1
 JR EAST Travel Service Center Business Hours
(Click Here)		 ○ ○
Ticket Office 6:30-8:30, 19:00-21:45 ○ ○
Reserved Seat Ticket Vending Machines with a passport reader*1 6:30-21:45 ○ ×
Narita Airport
Terminal 2・3
 JR EAST Travel Service Center Business Hours
(Click Here)		 ○ ○
Ticket Office 6:30-8:30, 20:00-21:45 ○ ○
Reserved Seat Ticket Vending Machines with a passport reader*1 6:30-21:45 ○ ×
Kashiwa
 JR EAST Travel Service Center Business Hours
(Click Here)		 ○ ○
Funabashi JR EAST Travel Service Center Business Hours
(Click Here)		 ○ ○
Tokyo
 JAPAN RAIL CAFE 9:00-16:00 ○ ○
JR EAST Travel Service Center Business Hours
(Click Here)		 ○ ○
JR EAST Reserved Seat Ticket Vending Machines with a passport reader*1 First train - 23:50 ○ ×
JR-CENTRAL Ticket Office (Yaesu Central) 8:30-19:00 ○ ○
JR-CENTRAL Ticket Office (Yaesu North) 8:30-19:00 ○ ○
JR Tokai Tours Tokyo Office 9:00-19:00 9:00-18:00 ○ ○
Ueno
 JR EAST Travel Service Center Business Hours
(Click Here)		 ○ ○
Reserved Seat Ticket Vending Machines with a passport reader*1 First train - 23:50 ○ ×
Shinjuku
 JR EAST Travel Service Center (New South Gate) Business Hours
(Click Here)		 ○ ○
JR EAST Travel Service Center (East Gate) Business Hours
(Click Here)		 ○ ○
Reserved Seat Ticket Vending Machines with a passport reader*1 First train - 23:50 ○ ×
Shibuya
 JR EAST Travel Service Center Business Hours
(Click Here)		 ○ ○
Reserved Seat Ticket Vending Machines with a passport reader*1 7:00-22:00 ○ ×
Ikebukuro
 JR EAST Travel Service Center Business Hours
(Click Here)		 ○ ○
Reserved Seat Ticket Vending Machines with a passport reader*1 First train - 23:50 ○ ×
Shinagawa
 JR-CENTRAL Ticket Office 9:00-19:00 ○ ○
JR EAST Reserved Seat Ticket Vending Machines with a passport reader*1 First train - 23:50 ○ ×
Takanawa Gateway
 TAKANAWA GATEWAY Travel Service Center
Note: Credit card payments only		 Business Hours
(Click Here)		 ○ ○
Hamamatsucho
 Reserved Seat Ticket Vending Machines with a passport reader*1 First train - 23:50 ○ ×
Haneda Airport Terminal 3 Station
 JR EAST Travel Service Center
（Tokyo Monorail 2F Ticket Gate/Arrival lobby）		 Business Hours
(Click Here)		 ○ ○
JR EAST Reserved Seat Ticket Vending Machines with a passport reader*1 6:45-20:00 ○ ×
Haneda Airport Terminal 2 Station
 Tourist Information Center at Haneda Airport Terminal 2 (Welcome Center) 6:00-22:00 ○ ○
Tachikawa
 JR EAST Travel Service Center Business Hours
(Click Here)		 ○ ○
Kawasaki
 JR EAST Travel Service Center Business Hours
(Click Here)		 ○ ○
Yokohama
 JR EAST Travel Service Center Business Hours
(Click Here)		 ○ ○
Shin-Yokohama
 JR-CENTRAL Ticket Office 9:00-19:00 ○ ○
Odawara
JR-CENTRAL Ticket Office 9:00-19:00 ○ ○
Mishima
Ticket Office (North/South) 9:00-17:30 ○ ○
Shizuoka
Ticket Office 8:00-20:30 ○ ○
Hamamatsu
 Ticket Office 8:00-20:30 ○ ○
Nagoya
JR Information Center
Note: Credit card payments only		 10:00-19:00 ○ ○
Ticket Office 5:30-23:00 ○ ○
JR Tokai Tours Nagoya Office 8:00-20:00 8:00-19:00 ○ ○
JR Tokai Tours Nagoya Station Hirokoji Entrance Office 8:00-20:00 8:00-19:00 ○ ○
Central Japan
International
Airport *2		 Central Japan Travel Center 9:00-19:00 ○ ○
Toyama Ticket Office (Central) 7:00-20:00 ○ ○
Kanazawa Ticket Office (Central) 7:00-20:00 ○ ○
Nippon Travel Agency TiS Kanazawa Branch 10:00-17:00 (Except Thursdays) ○ ○
Kyoto
 Ticket Office (JR-WEST Central) 6:30-21:00 ○ ○
Ticket Office (JR-WEST Central)
※Available only at the overseas customer counter.		 8:00-20:00 ○ ○
Ticket Office (JR-CENTRAL Hachijo Shinkansen) 8:30-20:00 ○ ○
JR Tokai Tours Kyoto Office 8:00-19:00 ○ ○
Nippon Travel Agency TiS Kyoto Branch 9:00-17:00 ○ ○
Higashi-Maizuru Ticket Office 8:10-18:40 ○ ○
Shin-Osaka
 Travel Service Center SHIN-OSAKA 8:00-22:00 ○ ○
Ticket Office (JR-WEST East) 6:00-22:00 ○ ○
Reserved Seat Ticket Vending Machines with a passport reader*1 5:30-23:30 ○ ×
Ticket Office (JR-CENTRAL Central) 6:00-22:00 ○ ○
Nippon Travel Agency TiS Shin-Osaka Branch 7:00-20:30 7:00-20:00 ○ ×
JR Tokai Tours Shin-Osaka Office 9:00-18:00 ○ ○
Osaka
Ticket Office (Central) 6:00-22:00 ○ ○
Nippon Travel Agency TiS Osaka Branch (Travel Service Center OSAKA) 8:30-20:30 ○ ○
Reserved Seat Ticket Vending Machines with a passport reader(Travel Service Center OSAKA)*1 8:30-20:30 ○ ×
Kansai Airport
 Ticket Office 5:30-23:00 ○ ○
Reserved Seat Ticket Vending Machines with a passport reader*1 5:30-23:00 ○ ×
Nara Ticket Office 8:00-20:00 ○ ○
Sannomiya Ticket Office 6:00-22:00 ○ ○
Nippon Travel Agency TiS Sannomiya Branch 10:30-18:30 10:30-18:00 ○ ○
Okayama Ticket Office 8:00-20:00 ○ ○
Nippon Travel Agency TiS Okayama Branch 10:00-17:30 (Except Tuesdays) ○ ×
Tottori Ticket Office 8:00-19:00 ○ ○
Yonago Ticket Office 7:00-19:30 ○ ○
Matsue Ticket Office 7:00-19:00 ○ ○
Hiroshima Ticket Office 5:30-22:00 ○ ○
Shin-Yamaguchi Ticket Office 6:00-20:00 ○ ○
Shimonoseki Ticket Office 7:00-11:00, 15:00-19:00 ○ ○
Takamatsu
 Travel Service Center
*On days when Takamatsu Orne is closed, please come to the Takamatsu Station ticket office.		 10:00-18:00 10:00-17:30 ○ ○
Matsuyama
 Travel Service Center
*On Sundays, please come to the Matsuyama Station ticket office.		 10:00-18:00 10:00-17:00 ○ ○
Tokushima
 Travel Service Center
*On Sundays including other days when Tokushima Station Clement Plaza is closed, please visit the ticket office at Tokushima Station.		 10:00-18:00 10:00-17:00 ○ ○
Kokura JR-KYUSHU Ticket Office 7:00-21:00 ○ ○
Hakata
 JR-KYUSHU Ticket Office 7:00-22:00 ○ ○
Saga Ticket Office 7:00-21:00 ○ ○
Nagasaki Ticket Office 7:00-21:00 ○ ○
Kumamoto Ticket Office 7:00-21:00 ○ ○
Oita Ticket Office 7:00-21:00 ○ ○
Miyazaki Ticket Office 7:00-21:00 ○ ○
Kagoshima-Chūō Ticket Office 7:00-21:00 ○ ○

*1 The Japan Rail Pass purchased online can only be picked up at reserved seat ticket vending machines with a passport reader. Depending on circumstances, you may not be able to receive your Japan Rail Pass. If you are unable to receive it, please ask at the nearest ticket counter where pickup is available.

*2 There is no JR station in the Central Japan International Airport.
JAPAN RAIL PASS cannot be used for the transportation between the Central Japan Airport and the nearest JR stations.

*For instructions on how to receive tickets at the reserved seat ticket vending machines with a passport reader, click here.