How to turn in an exchange order to
receive a JAPAN RAIL PASS
You cannot use an Exchange Order when
you travel on JR lines. Turn in your Exchange Order and
obtain your JAPAN RAIL PASS at one of the
JAPAN RAIL PASS exchange offices. shown on the pages
to the right. (Please note the Service hours and closing
days.) *The process of redeeming your Exchange Order
for a JAPAN RAIL PASS may take longer than you expect, for
example due to a line at the ticket counter. Please leave
enough time when you visit the exchange office.
Your Exchange Order must be turned in for
a JAPAN RAIL PASS within three months of the date the
Order was issued.(for example, an Exchange Order issued
on April 15 would have to be turned in by July 14)
At the exchange office,
you will be asked to fill in a short application form and
to show your passport with the Temporary Visitor
stamp/sticker you received on entry into Japan. You must
show your passport and this stamp/sticker to process the
Rail Pass Exchange Order.
* You are a
Japanese national living in a country other than Japan
(having entered the country on a Japanese passport),
a. who has the right of permanent residence in that
country
b. who is married to a non-Japanese residing in a
country other than Japan.
Note: Present the following documentation along with
your Japanese passport when you purchase the Exchange
Order and when you exchange it for a JAPAN RAIL PASS:
Persons meeting condition (a) must provide written proof of the
following:
・Right of permanent residence
・That they are living in a country other than Japan
Persons meeting condition (b) must provide written proof of the
following:
・That they are living in a country other than Japan
・That they are married to a foreign national
・That their spouse (a foreign national) is living
outside Japan
If an applicant is unable to
provide written proof that he or she meets condition
(a) or (b) and the clerk is unable to verify
compliance using electronic data or other means, the
PASS may be denied.
*A foreign passport is not considered evidence of the
right of permanent residence and is not sufficient
documentation to receive the PASS.
*Only applicants who have entered Japan by means of a
short-term visa on a foreign passport are able to
receive a PASS.
The type of PASS described on the
Exchange Order cannot be changed.
If the Exchange Order is lost or stolen,
or you are unable to provide it for another reason, no
exchange for a JAPAN RAIL PASS can be made.
You will not be able to exchange your
Exchange Order for a PASS if you fail to satisfy the
eligibility requirements.
