JAPAN RAIL PASS
Notes: Some Travel Service Centers may close in the beginning and the end of the year. Also, the opening hours of the exchange offices and the domestic sales offices may be subject to change, or the offices may be closed without notice.(As of April 2018)
Exchange offices (for those with an Exchange Order)
Station Office Service Hours
Mon- Fri Sat, Sun & Hols
Kushiro Travel Service Center 10:00-18:00
Obihiro Travel Service Center 9:00-17:00
Asahikawa Travel Service Center 9:30-17:30
Sapporo JR Information Desk 8:30-19:00
Travel Service Center (East) 10:00-19:30 10:00-18:00
Travel Service Center (South) 10:00-20:00
New-Chitose Airport JR Information Desk 8:30-19:00
Hakodate Travel Service Center 10:00-18:00
Shin-Hakodate Hokuto Ticket Office 9:00-19:00
Aomori Travel Service Center 10:00-17:30
Hachinohe Travel Service Center 10:00-17:30
Morioka Travel Service Center 10:00-18:30
Akita Travel Service Center 10:30-18:00 10:30-17:00
Sendai Travel Service Center 8:30-19:00 (Mon-Sat)
8:30-18:00 (Sun & Hols)
Yamagata Travel Service Center 10:00-18:00 (Mon-Fri)
10:00-17:00 (Sat)
Closed on Sundays and national holidays
Fukushima Travel Service Center 10:00-18:00 (Mon-Sat)
Closed on Sundays and national holidays
Niigata Travel Service Center 10:00-19:00 10:00-17:00
Nagano Travel Service Center 10:00-19:00 10:00-17:30
Mito Travel Service Center 10:00-19:00 10:00-17:00
Narita Airport
Terminal 1
JR EAST Travel Service Center 8:15-19:00
Ticket Office 6:30-8:15, 19:00-21:45
NARITA INTERNATIONAL AIRPORT TERMINAL1 TRAVEL CENTER 9:00-20:00
Narita Airport
Terminal 2・3
JR EAST Travel Service Center 8:15-20:00
Ticket Office 6:30-8:15, 20:00-21:45
Tokyo JR EAST Travel Service Center (Marunouchi North) 7:30-20:30
JR-CENTRAL Ticket Office (Yaesu Central) 7:30-20:30
JR-CENTRAL Ticket Office (Yaesu North) 9:00-19:00
JR Tokai Tours Tokyo Office 10:00-18:00
Ueno JR EAST Travel Service Center (Central Gate) 8:30-19:00 8:30-18:00
Shinjuku JR EAST Travel Service Center (New South Gate) 8:00-19:00
Information Center (EastGate) 9:00-19:00
Shibuya
JR EAST Travel Service Center (South) 10:00-18:30
Ikebukuro JR EAST Travel Service Center (East) 9:00-18:00
Shinagawa Information Center (Central Ticket Gate) 9:00-19:00
JR-CENTRAL Ticket Office 9:00-19:00
JR Tokai Tours Shinagawa Office 11:00-19:00 11:00-18:00
Haneda Airport
International Terminal
JR EAST Travel Service Center
(Tokyo Monorail 2F Ticket Gate/Arrival lobby)
6:45-18:30
Yokohama Travel Service Center 10:00-20:00 10:00-19:00
Shin-Yokohama JR-CENTRAL Ticket Office 8:00-20:30
JR Tokai Tours Shin-Yokohama Office 11:00-19:00 10:00-18:00
Odawara JR-CENTRAL Ticket Office 8:00-20:30
Mishima Ticket Office (South) 8:00-20:30
JR Tokai Tours Mishima Office 10:00-18:00 (Mon-Sat)
Closed on Sundays and national holidays
Shizuoka Ticket Office 8:00-20:30
JR Tokai Tours Shizuoka Office 10:00-19:00 10:00-18:00
Hamamatsu Ticket Office 8:00-20:30
JR Tokai Tours Hamamatsu Office 10:30-19:00 10:00-18:00
Nagoya JAPAN RAIL PASS Exchange Office 10:00-19:00
Ticket Office 6:00-10:00, 19:00-23:00
JR Tokai Tours Nagoya Office 9:00-19:30
JR Tokai Tours Nagoya Station Hirokoji Entrance Office 11:00-19:00 11:00-18:00
Central Japan
International Airport *1
Central Japan Travel Center 9:00-20:30
Toyama Ticket Office (Central) 5:40-23:30
Kanazawa Ticket Office (Central) 4:40-23:30
Kyoto Ticket Office (JR-WEST Central) 5:30-23:00
Ticket Office (JR-CENTRAL Hachijo Shinkansen) 8:30-23:00
JR Tokai Tours Kyoto Office 8:30-19:00
JR Tokai Tours Kyoto Station Shinkansen Central Entrance Office 11:30-19:00 11:30-18:00
Higashi-Maizuru Ticket Office 5:30-21:00
Nishi-Maizuru Ticket Office 5:40-21:00
Shin-Osaka Ticket Office (JR-WEST East) 5:30-23:30
Ticket Office (JR-CENTRAL Central) 5:30-23:00
JR-WEST Travel Corner 9:00-20:00
JR Tokai Tours Shin-Osaka Office 8:00-20:30 9:00-18:00
Osaka Ticket Office (Central NO.12,13) 5:30-23:00
Nippon Travel Agency TiS Osaka Branch (Travel Service Center OSAKA) 8:00-20:00
Kansai Airport Ticket Office 5:30-23:00
Nara Ticket Office 9:00-20:00
Sannomiya Ticket Office (Central) 5:30-23:00
Okayama Ticket Office 5:00-23:30
Tottori Ticket Office 5:45-22:00
Yonago Ticket Office 5:00-22:00
Sakaiminato Ticket Office 7:10-18:30
Matsue Ticket Office 4:50-21:30
Hiroshima Ticket Office 5:30-23:00
Shin-Yamaguchi Ticket Office 5:30-23:00
Shimonoseki Ticket Office 5:30-22:30
Takamatsu Travel Service Center 10:00-18:00 10:00-17:30
Matsuyama Travel Service Center 10:00-18:00 10:00-17:00
Tokushima Travel Service Center 10:00-18:00
Kokura Travel Service Center 11:00-19:00 10:30-18:00
Hakata Travel Service Center 10:00-20:00 (Mon-Sat)
10:00-18:00 (Sun & Hols)
JR-KYUSHU Ticket Office 7:00-23:00
Saga Travel Service Center 10:30-19:00 10:30-18:00 (Sat)
Ticket Office 10:30-18:00 (Sun & Hols)
Nagasaki Travel Service Center 10:30-19:00 10:30-18:00
Kumamoto Travel Service Center 10:30-19:00 10:30-17:30
Oita Travel Service Center 10:30-19:00 10:30-18:00
Miyazaki Travel Service Center 10:30-18:00 (Mon-Sat)
Ticket Office 10:30-18:00 (Sun & Hols)
Kagoshima-Chūō Travel Service Center 11:00-19:00 10:30-18:00
*1 There is no JR station in the Central Japan International Airport. JAPAN RAIL PASS cannot be used for the transportation between the airport and the nearest JR station.
Sales offices in Japan
(for those purchasing JAPAN RAIL PASS inside Japan)
Station Office Service Hours
Mon- Fri Sat, Sun & Hols
Kushiro Travel Service Center 10:00-18:00
Obihiro Travel Service Center 9:00-17:00
Asahikawa Travel Service Center 9:30-17:30
Sapporo JR Information Desk 8:30-19:00
Travel Service Center (East) 10:00-19:30 10:00-18:00
Travel Service Center (South) 10:00-20:00
New-Chitose Airport JR Information Desk 8:30-19:00
Hakodate Travel Service Center 10:00-18:00
Shin-Hakodate Hokuto Ticket Office 9:00-19:00
Aomori Travel Service Center 10:00-17:30
Hachinohe Travel Service Center 10:00-17:30
Morioka Travel Service Center 10:00-18:30
Akita Travel Service Center 10:30-18:00 10:30-17:00
Sendai Travel Service Center 8:30-19:00 (Mon-Sat)
8:30-18:00 (Sun & Hols)
Sendai International Airport *2 Michinoku Tour Information 9:00-20:30
Yamagata Travel Service Center 10:00-18:00 (Mon-Fri)
10:00-17:00 (Sat)
Closed on Sundays and national holidays
Fukushima Travel Service Center 10:00-18:00 (Mon-Sat)
Closed on Sundays and national holidays
Niigata Travel Service Center 10:00-19:00 10:00-17:00
Nagano Travel Service Center 10:00-19:00 10:00-17:30
Mito Travel Service Center 10:00-19:00 10:00-17:00
Narita Airport
Terminal 1
JR EAST Travel Service Center 8:15-19:00
Ticket Office 6:30-8:15, 19:00-21:45
NARITA INTERNATIONAL AIRPORT TERMINAL1 TRAVEL CENTER 9:00-20:00
Narita Airport
Terminal 2・3
JR EAST Travel Service Center 8:15-20:00
Ticket Office 6:30-8:15, 20:00-21:45
Tokyo JR EAST Travel Service Center (Marunouchi North) 7:30-20:30
JR Tokai Tours Tokyo Office 10:00-18:00
Ueno JR EAST Travel Service Center (Central Gate) 8:30-19:00 8:30-18:00
Shinjuku JR EAST Travel Service Center (New South Gate) 8:00-19:00
Shibuya
JR EAST Travel Service Center (South) 10:00-18:30
Ikebukuro JR EAST Travel Service Center (East) 9:00-18:00
Shinagawa Travel Service Center 10:00-19:00 10:00-18:00
JR Tokai Tours Shinagawa Office 11:00-19:00 11:00-18:00
Haneda Airport
International Terminal
JR EAST Travel Service Center
(Tokyo Monorail 2F Ticket Gate/Arrival lobby)
6:45-18:30
Yokohama Travel Service Center 10:00-20:00 10:00-19:00
Shin-Yokohama
JR Tokai Tours Shin-Yokohama Office 11:00-19:00 10:00-18:00
Odawara JR-CENTRAL Ticket Office 8:00-20:30
Mishima Ticket Office (South) 8:00-20:30
JR Tokai Tours Mishima Office 10:00-18:00 (Mon-Sat)
Closed on Sundays and national holidays
Shizuoka
JR Tokai Tours Shizuoka Office 10:00-19:00 10:00-18:00
Hamamatsu
JR Tokai Tours Hamamatsu Office 10:30-19:00 10:00-18:00
Nagoya JAPAN RAIL PASS Exchange Office 10:00-19:00
Ticket Office 6:00-10:00, 19:00-23:00
JR Tokai Tours Nagoya Office 9:00-19:30
JR Tokai Tours Nagoya Station Hirokoji Entrance Office 11:00-19:00 11:00-18:00
Central Japan
International Airport *2
Central Japan Travel Center 9:00-20:30
Kanazawa Nippon Travel Agency TiS Kanazawa Branch 11:00-19:00 (Mon-Sat)
10:30-18:30 (Sun & Hols)
Kyoto Ticket Office (JR-WEST Central)
* Available only at the overseas customer counter.
8:00-20:00
JR Tokai Tours Kyoto Office 8:30-19:00
JR Tokai Tours Kyoto Station Shinkansen Central Entrance Office 11:30-19:00 11:30-18:00
Shin-Osaka Nippon Travel Agency TiS Shin-Osaka Branch 7:00-20:30 7:00-20:00
JR Tokai Tours Shin-Osaka Office 8:00-20:30 9:00-18:00
Osaka Ticket Office (Central NO.12,13) 5:30-23:00
Nippon Travel Agency TiS Osaka Branch (Travel Service Center OSAKA) 8:00-20:00
Kansai Airport Ticket Office 5:30-23:00
Okayama Nippon Travel Agency TiS Okayama Branch 10:30-19:30 10:30-19:00
Tottori Nippon Travel Agency TiS Tottori Branch 10:00-13:00,14:00-18:00 Closed
Matsue Nippon Travel Agency TiS Matsue Branch 10:00‒18:00 (except Wed. and holidays)
Closed on Wed. and holidays
Hiroshima Ticket Office 5:30-23:00
Takamatsu Travel Service Center 10:00-18:00 10:00-17:30
Matsuyama Travel Service Center 10:00-18:00 10:00-17:00
Tokushima Travel Service Center 10:00-18:00
Kokura Travel Service Center 11:00-19:00 10:30-18:00
Hakata Travel Service Center 10:00-20:00 (Mon-Sat)
10:00-18:00 (Sun & Hols)
JR-KYUSHU Ticket Office 7:00-23:00
Saga Travel Service Center 10:30-19:00 10:30-18:00 (Sat)
Ticket Office 10:30-18:00 (Sun & Hols)
Nagasaki Travel Service Center 10:30-19:00 10:30-18:00
Kumamoto Travel Service Center 10:30-19:00 10:30-17:30
Oita Travel Service Center 10:30-19:00 10:30-18:00
Miyazaki Travel Service Center 10:30-18:00 (Mon-Sat)
Ticket Office 10:30-18:00 (Sun & Hols)
Kagoshima-Chūō Travel Service Center 11:00-19:00 10:30-18:00
*2 There is no JR station in Sendai International Airport and the Central Japan International Airport.
JAPAN RAIL PASS cannot be used for the transportation between Sendai Airport or the Central Japan Airport and the nearest JR stations.
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